Intellidata has been operating for over 20 years and all technical staff are qualified to MCSE as a minimum requirement, which is very unusual in the IT industry.
Remote Support
Two elements of IT have continuously increased in cost - time & travel, both adding to your costs.
To minimise this impact Intellidata have implemented quality Remote Management software, utilising various communications features such as Virtual Private Networks. This approach has had immense benefit for our customers in that it is offering us the ability to solve problems in minutes rather than the hours and days that users have historically had to wait to rectify problems.
If the need arises, we extend our first class service to visiting our customers on site within hours or at worst, the same day. One statistic that satisfies our customers is that 98% of all problems are rectified remotely, but that is down to having the right infrastructure with very competent people operating it.
Included in our package we visit with our customers on a monthly basis as part a proactive development programme. Having the opportunity to discuss IT development with a skilled professional is often the catalyst for moving IT into the cost benefit area you did not believe was possible.