Intellidata has been operating for over 20 years and all technical staff are qualified to MCSE as a minimum requirement, which is very unusual in the IT industry.
Quality Management
The Intellidata Quality Management System (QMS) is a comprehensive set of policies, processes, and procedures that show our commitment to the highest quality possible in all Intellidata services.
The Intellidata QMS provides for the acquisition and distribution of the resources needed to provide our support and consulting services at the highest possible levels of quality and customer satisfaction. This also applies to personnel training in individual disciplines as well as in Intellidata corporate and QMS policies. Intellidata employees know the importance of their activities, and how they help to achieve the corporate quality objectives.
To ensure that the services which Intellidata provides meet and exceed our customer expectations, all departments contribute input through customer suggestions and feedback, industry research, and continuous hardware and software review. The Engineering Manager and Engineering Director review the design outputs, determine their compatibility with customer requirements, and evaluate the impact of all potential changes on the project. All product development and software testing takes place in-house, and is subject to the rigorous specifications of the Intellidata QMS. Customer feedback is regularly encouraged. Satisfaction surveys are carried out annually by a third party company.
Click here to download a full description of our quality management system (requires AdobeAcrobat Reader).