This is the most significant advance this century in the world of IM&T support.
Since the year 2000 we have been using this technology and improving its value and can categorically say that over 95% of all support calls can be solved remotely if you have systems that are well managed, you have the remote support software in place and you have the support staff of the right calibre operating the system.
We have seen the ability to accept a call from a user, log onto their workstation (some 120 miles away) and resolve their problem in less than 2 minutes.
This offers fantastic value to all parties.
